CSA Terms and Conditions

SECTION 1 – Introducing Our CSA Farm

Becoming a Part of Our Farm

Community Supported Agriculture (CSA) is a relationship between our farm and you, our customer. Rather than simply purchasing food, our customers become “members” of this farm who in return receive a portion of the farm’s harvest.

Our CSA runs for 20 weeks, from mid-June through October. Members are responsible for coming to the designated pickup site each week to pick up your share of freshly harvested produce. Detailed information regarding pick up is discussed below in Section 3. Variety and quantity may vary as described below in Section 2.

Our Growing Practices

As a 10th generation family farm, we understand the importance of growing practices that nourish the soil and promote the health and biodiversity of the land we farm, and the surrounding area. We have been feeding our community the freshest, healthiest, and purest produce since 1720 and we have protected that legacy by preserving over 70 acres through the Massachusetts Agricultural Preservation Restriction Program.

We implement a variety of sustainable growing practices on our farm, ranging from USDA Certified Organic methods to Integrated Pest Management systems. In order to promote our soil’s fertility, we implement crop rotations and a zone tillage program that alleviates weed pressure, keeps nutrients in the soil, prevents soil erosion, improves field drainage, and reduces our use of fossil fuels on the farm.

In our non-organic fields we use a preventative approach to weeds, pests, and diseases with a carefully planned IPM program. This includes implementing well-planned crop rotations, protecting and releasing beneficial insects, weekly scouting for pest and disease threats, and application of the safest pesticides only if crop failure becomes a threat.

The Produce We Expect for this Season

Click here to see a chart outlining some of the vegetables and fruits we plan to deliver and when you may see them in your share. This chart is based on our best estimate, but of course weather, pests, and other events will affect actual production.

SECTION 2 – Our Shared Commitments

Sharing in the Risk of Crop Failure 

We promise to do our best to provide you with a bountiful share each week.  The quantity of produce, however, may vary from week to week and season to season due to extreme weather, insects, or other production factors despite our best efforts. By joining our CSA, you are agreeing to share the risk of crop failure with us and other members. In the unlikely event of a crop failure, our procedure is as follows:

If only a small portion of crops fail, we compensate for the failed crops by filling your share with other crops grown on the farm that are ready for harvest at that time. We may also cover for a crop loss by buying in from other local farmers with the same certifications as our farm. This may not be a feasible option for all crops because of cost or widespread failure.

Sharing in the Rewards of Crop Surplus

When crops are especially abundant, we pack as much as possible into your share. However, we don’t want to overwhelm our members or deliver so much produce that it goes to waste. In addition to our CSA, our farm sells to farmers markets, restaurants, grocery stores, and wholesale distributors. We balance priority of the CSA with our other markets. This allows us to select a consistently full and diverse share to our customers while avoiding over-delivering any one product.

SECTION 3 – Picking Up Your Share 

You are responsible for picking up your share each week from your drop site.

You are also responsible for observing our drop site rules, which are as follows:

  • Bring your own bag or box to pack your share into.
  • Pick up your share within the timeframe stated (we can not wait for folks who may be arriving late).
  • Take all items that are included in your share. If there is an item that you do not want, you must edit your share online BEFORE pick up to remove this item and include something you would prefer instead. There are no swaps, trades, or adjustments made to boxes at the pick-up table.
  • Be respectful of our drop site hosts’ property.
  • Follow any additional rules posted at your drop site.

If you cannot pick-up your share, you must arrange for someone else to pick it up for you. You are responsible for explaining the pick-up location and procedures to your substitute.

Vacation Holds and Missed Shares: 

If you are unable to pick up a share one week, place a vacation hold on your share with a 8-day notice (from time of pickup) through your online CSA profile or by emailing the CSA Manager at csa@warnerfarm.com. If you have not placed a hold on ashare, you still have until the end of the customization window to “cancel” that delivery. If you are unable to pick up and you have not scheduled a vacation hold/cancelled that weeks share, you will lose your share and it will not be refunded or reimbursed. If you do miss a share, you have 24 hours to reach out to the CSA Manager to claim the missed share, and make arrangements to receive it at another date. Shares that are not received within the pick up time or claimed within 24 hours after the missed pickup will be donated to our farm crew and staff.


We take the safety of your food seriously. While we do wash much of the CSA produce, for your added protection, we strongly encourage you to wash all produce before eating.

SECTION 4 – Member Fees & Refunds/Cancellation

By selling membership in advance of the growing season, CSA reduces the burden of up-front costs for the farmer. Your membership fees provide us with money to purchase seed and equipment before the season starts. We appreciate your commitment and timely payment.

All shares are value-based. This means that the quantity of produce in your share each week will depend on the value of the produce. Some weeks your share may seem more or less plentiful, but be assured that the value is always the same.

Share Cancellations

We are happy to provide refunds or cancellations to a CSA share if a member decides they would like to leave our CSA program for any reason. In the event of a mid season cancellation, we will refund the customer for any undelivered shares remaining in the season. Customers will NOT be refunded for past shares, regardless of whether those shares were picked up by the customer or not.

Missing Shares or Items

In the event of an entire share missing from your pickup location or an individual item missing from a share, we will provide a full refund for the missing items OR replace the items for you at your next pickup if possible. Please note that this DOES NOT mean that we will provide refunds if a customer misses picking up their share during the pickup window. We will only provide refunds if the missing item(s) were due to our own error.

SECTION 5 – Communicating with Us

The best and fastest way to communicate with us is via email at csa@warnerfarm.com. If you prefer the phone, you may contact us at the farm office, 413-665-8331. (Please know that this phone is only in use from roughly May-October and phone calls may not be returned till the following day, or until Monday if left over the weekend).

We will do our best to respond as soon as possible, but please understand that we spend most of our time in the field growing your food.

Please contact us with any news of the following: changes to your postal or email address, changes to your drop-site location, problems with your drop-site, or dissatisfaction with your share.

We will communicate with you by email each week. You will be added to our distribution list when you sign up for your share. Every week, we will email a newsletter giving you information about what will be in your share that week, recipe ideas, and other farm related news. We depend on being able to communicate important information such as necessary changes to your distribution schedule or to our farm events. Please read your weekly email from us. It is VERY important!


  • I understand that I am making a financial commitment to receive a weekly supply of fresh, local produce from mid June through October.
  • I understand that my farmers will do all they can to provide a full harvest. I am committed to share with the farmers in the bounty or loss of each season due to favorable or unfavorable conditions that are beyond the farmers’ control.
  • I understand that the items in the share are seasonal and the variety in each weekly share is subject to change last minute. Share items may be swapped or traded without customers consent and without warning prior to pickup.
  • I understand it is my responsibility to pick up my share during the designated time period, every week. If I am unable to pick it up I will entitle a friend to do so. I understand that if my share is not picked up on the designated day, within the designated time, I forfeit the share and it will be donated at the discretion of the farm. I understand I am not owed a refund if I miss picking up my share.
  • I understand the Vacation Policy: I may place a hold on my box with a 3-day notice (from time of pickup) through my online profile or by emailing the CSA Manager at csa@warnerfarm.com.

Thank you for your support as a member of the Warner Farm CSA!

Have a Question?

email Lacey@warnerfarm.com
or call 413-665-8331

Warner Farm
23 S. Main Street
Sunderland, MA 01375

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